You can make a complaint in writing, by fax, email, telephone or in person (by appointment please).

If you are writing, faxing or emailing your complaint, please provide your telephone number if a response by telephone would be convenient. If you are e-mailing, please state if a reply by e-mail is required and, if not, please provide a full postal address.

Please indicate clearly the time, date, location and the member of staff which is relevant to your complaint (in as much detail as possible), in the first instance speak to the member of staff concerned, as it may be possible to resolve it straight away.

If you do not have this information or if this is not possible, please contact the Practice manager, who will give you the contact details for the most appropriate person.

Click on the link below to donwload a copy of our public information leaflet that provides details of the Physiomatters London complaints procedure and what you need to do if you wish to submit a complaint.

Please note that this form is in Adobe PDF format, if you do not already have the free Adobe Reader from Adobe Systems Inc. installed on your computer, please use the link below.

If you are not satisfied with a complaints decision, you may appeal, in writing, within seven working days. The clinical director will aim to respond to the appeal within ten working days of receiving your written request.

All appeals must set out the grounds on which you are making the appeal. The clinical director will review all appeals. He may invite you in to discuss the matter and endeavour to resolve the matter to its full conclusion.